Privacy Policy

Sparesto Solutions Private Limited
Effective Date: 14 April 2026

1. Introduction

Sparesto Solutions Private Limited ("Sparesto", "Company", "we", "our", or "us") is committed to protecting the privacy and confidentiality of the information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect personal and business information obtained through our website, email communications, telephone conversations, quotations, purchase orders, sales transactions, vendor registrations, customer interactions, and other business activities.

By accessing our website, submitting enquiries, requesting quotations, placing orders, registering as a supplier, or using any of our services, you acknowledge and agree to the terms of this Privacy Policy.

2. Information We Collect

The Company may collect and process the following information:

• Company name, address, GST/VAT and business registration details.
• Contact details including name, designation, telephone number and email address.
• Billing and shipping addresses.
• Purchase Orders, Quotations, Invoices and transaction records.
• Bank details required for payment processing.
• Product enquiries, technical specifications and procurement requirements.
• Communication records through email, telephone, WhatsApp or other business platforms.
• Website usage information including IP address, browser type, cookies and device information.
• Any documents voluntarily submitted by customers, suppliers or business partners.

The Company does not intentionally collect sensitive personal information unless required by applicable law or specifically provided for legitimate business purposes.

3. Purpose of Collection

The Company collects information for legitimate business purposes including but not limited to:

• Processing enquiries and quotations.
• Procurement and supply of products.
• Order processing, delivery and logistics.
• Import and export documentation.
• Customer support and after-sales service.
• Supplier evaluation and vendor management.
• Quality assurance and warranty administration.
• Financial accounting, taxation and statutory compliance.
• Business communication and relationship management.
• Fraud prevention, risk assessment and internal investigations.
• Improving our products, services and website functionality.
• Compliance with legal and regulatory obligations.

The Company reserves the right to use aggregated and anonymized information for business analysis, market research and strategic planning.

4. Information Sharing

The Company may disclose information to:

• Logistics and freight service providers.
• Customs authorities and regulatory agencies.
• Financial institutions and payment processors.
• Professional advisors including auditors, consultants and legal counsel.
• OEMs, manufacturers or authorized distributors where required.
• Government authorities where disclosure is required by law.
• Service providers engaged by the Company for business operations.

The Company shall determine, at its sole discretion, the extent of information shared with any third party. Confidential commercial information shall only be shared where reasonably necessary for business operations or legal compliance.

5. Confidential Information

All quotations, pricing, supplier details, technical documents, engineering drawings, photographs, product specifications, procurement sources, sourcing methodologies, commercial terms and business communications provided by the Company shall remain the exclusive confidential and proprietary information of the Company.

Customers, suppliers and business partners shall not:

• Copy or reproduce Company documents.
• Share quotations with competitors without written consent.
• Contact the Company's suppliers using information obtained from the Company.
• Reverse engineer sourcing information.
• Publish Company documents on any platform.
• Use Company information for competitive procurement.

Unauthorized use of confidential information may result in termination of business relations and legal proceedings.

6. Data Security

The Company implements commercially reasonable administrative, technical and organizational safeguards to protect information against unauthorized access, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure. The Company shall not be liable for security breaches caused by circumstances beyond its reasonable control, including cyber-attacks, internet failures or third-party system vulnerabilities.

7. Data Retention

The Company may retain customer, supplier and transaction information for as long as necessary to:

• Complete contractual obligations.
• Meet legal and tax requirements.
• Resolve disputes.
• Enforce contractual rights.
• Maintain historical business records.
• Support warranty or service obligations.

The Company reserves the right to retain business records beyond the termination of any commercial relationship where permitted or required by applicable law.

8. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience, monitor website performance and analyze visitor behavior.

Users may disable cookies through their browser settings; however, certain website functions may not operate properly.

9. User Responsibilities

Users agree that all information submitted to the Company shall be accurate, complete and lawful.

Users shall not:

• Upload malicious software.
• Attempt unauthorized access to Company systems.
• Misrepresent their identity.
• Use the Company's website for unlawful activities.

The Company reserves the right to suspend or terminate access without prior notice where misuse is suspected.

10. Limitation of Liability

The Company shall not be responsible for:

• Incorrect information submitted by users.
• Delays caused by third-party service providers.
• Loss resulting from unauthorized access beyond the Company's reasonable control.
• Business losses arising from reliance on website content.
• Actions of third-party websites linked from our platform.

To the maximum extent permitted by law, the Company's total liability relating to privacy matters shall be limited to direct damages actually proven and shall exclude any indirect, incidental, consequential, punitive or special damages.

11. User Rights

Subject to applicable law, users may request:

• Access to personal information.
• Correction of inaccurate information.
• Deletion where legally permissible.
• Withdrawal of consent where applicable.
• Restriction of processing where required by law.

The Company may refuse requests where necessary to protect legal rights, confidential business information, ongoing contractual obligations or statutory requirements.

12. Third-Party Websites

The Company's website may contain links to external websites. The Company has no control over their privacy practices and accepts no responsibility for their content or data handling practices.

Users access third-party websites entirely at their own risk.

13. Intellectual Property Protection

All information, designs, catalogues, photographs, technical content, databases, procurement methods, supplier databases, pricing structures, service methodologies and website content are the exclusive intellectual property of the Company.

Nothing contained in this Privacy Policy shall grant any license or ownership rights to users.

14. Changes to this Privacy Policy

The Company reserves the absolute right to amend, modify, update or replace this Privacy Policy at any time without prior notice.

The latest version published by the Company shall supersede all previous versions.

Continued use of the Company's website or services constitutes acceptance of the revised Privacy Policy.

15. Governing Law and Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts at Chennai, Tamil Nadu, unless otherwise determined by the Company in accordance with applicable law.

16. Contact Information

Sparesto Solutions Private Limited
For privacy-related enquiries or requests, users may contact the Company through its official email address or registered office.